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Refund policy

Noire Swimwear Return Policy

At Noire Swimwear, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, you may return items within 14 days of receiving them, provided that the return conditions specified below are met.

Return Conditions

To be eligible for a return, items must:

- Be in the same condition as received: unworn, unused, with tags, and in original packaging.
- Have the protective adhesive strip intact.
- Include all original tags, and the item should be properly packaged.

We do not accept items that have been worn, soiled, or show makeup marks. Packages that are not properly packaged, or have attached waybills or labels directly on the original box, will not be accepted.

Returns for gift cards are not accepted.

To start a return, you can contact us at customercare@noire-swimwear.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This helps us to evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved or not.

  • If approved, refunds will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to complete the refund.

  • If refunding through the original payment method is not feasible, we will request your bank transfer details (IBAN, Name, SWIFT) within 14 calendar days of receiving your returned package.

  • If you wish to exchange your item for a different size of the same product, we will process the exchange free of charge, subject to stock availability.

  • If you prefer to exchange your item for a different product, your refund will be issued in the form of store credit, allowing you to choose the item of your preference.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customercare@noire-swimwear.com  .

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Exchanges

If you would like a different size of the same product, exchanges are processed free of charge. If you wish to change to another product, your refund will be issued as store credit, which you may use to place a new order.

International Package Return Instructions (FedEx)

1. Prepare the Items: Carefully fold the items, ensuring all tags remain attached.
2. Packaging: Use the original box to package the items. If you do not use the original box, additional transport charges may apply. Seal the box securely to prevent any damage during transit.
3. Initiate the Return: Contact us to receive your shipping label. Contact FedEx from your area and book the pick-up according to your schedule.
4. Confirmation: Check your email regularly for updates. Wait for our response via email, which will include further instructions and confirmation of receiving your return.

By following these steps, you will ensure a smooth and efficient international return process. If you have any questions, please do not hesitate to contact us at customercare@noire-swimwear.com.

Romania Package Return Instructions (FAN Courier)

1. Prepare the Items: Carefully fold the items, making sure to keep all tags securely attached.
2. Packaging: Place the items into the original box, if available, to ensure proper protection during transit. Seal the package securely with strong adhesive tape.
3. Arrange for Shipping: Visit the official FAN Courier returns website at https://retur.fancourier.ro/. Search for "Noire Swimwear" in the list of stores and follow the provided instructions on the website to initiate the return.
4. Shipping Confirmation: Once you have sent the package through FAN Courier, keep an eye on your email for updates. You will receive a confirmation or tracking information to keep you informed about your return progress.

By following these steps, you will facilitate a straightforward return process within Romania. If you have any questions, please do not hesitate to contact us at customercare@noire-swimwear.com.

Packaging and Payment

We do not accept packages for cash refunds, package exchanges, or those that are improperly packaged. Avoid attaching the waybill or any labels directly to the item’s original box; instead, place the box inside a protective bag.

Refund Procedure

If a refund through the original payment method is not feasible, we will request your bank transfer details (IBAN, Name, SWIFT) within 14 calendar days of receiving your returned package.

If you wish to exchange your item for a different size of the same product, we will process the exchange free of charge, subject to stock availability.

If you prefer to exchange your item for a different product, your refund will be issued in the form of store credit, allowing you to select the item of your choice.