Need help?
Frequently Asked Questions
What should I do if I forgot my password?
If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email to reset your password.
Can I place an order over the phone?
We currently accept only orders online.
We cannot take orders via phone, e-mail or through our social media message.
Do I need an account to place an order?
No, all you need is an email address to place and track orders.
To checkout faster, access your wishlist and order updates, we recommend create an account. If you create a Noire Swimwear account, you'll be automatically enrolled in our Reward Programme.
Can I change my order?
If you require any changes to your order;
including incorrect address details and/or item sizing, contact our Customer
team immediately.
We cannot guarantee any amendments to your order. If your order has already been processed, Noire Swimwear does not accept responsibility for incorrect details entered.
Can you give me more information about the product?
We try to provide as much information as we can about all products. If there is any other information/question that you need, please let us know to customercare@noire-swimwear.com
What is a wishlist?
In your “Wish List” you can save your favourite products, keep track of them and eventually purchase them whenever you please.
Do the products online look accurate?
We try to optimise the accuracy of all product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.