FREE EXPRESS SHIPPING ON ORDERS OVER

HOW TO SHOP & PLACE AN ORDER

Do I need an account to place an order?

Yes, you must create an account to shop at www.noire-swimwear.com.

Creating an account it’s easy and you will be able to enjoy the following benefits:

• Track your orders and review past purchases;

• Request your Return Authorization Number directly from your account;

• Book the courier for returns/exchange;         

• Gain access to your ‘Wish List’;

• Be notified when new products are available;

• Save your address and card details for faster shopping;

• Manage your account details and newsletter subscriptions.

What should I do if I forgot my password?

If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email to reset your password.

Can I place an order over the phone?

We currently accept only orders online.
We cannot take orders via phone, e-mail or through our social media message.

Can I change my order?

Before your purchases have been prepared for dispatch we can change size, product or edit your billing and shipping address.

If you need to make any amendments, please email customer@noire-swimwear.com with your order reference number & amendment requirements.

Can I order different sized top and bottom for bikinis?

Yes, you can order different size for top and bottom.Can I order different sized top and bottom.

Can I order separate top and bikini?

Yes, you can always combine tops and bikini as you like.

What is a wishlist?

In your “Wish List” you can save your favourite products, keep track of them and eventually purchase them whenever you please.

Can you give me more information about the product?

We try to provide as much information as we can about all products. If there is any other information/question that you need, please let us know to customer@noire-swimwear.com.

Do the products online look accurate?

We try to optimise the accuracy of all product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.


PRICING & PAYMENTS

How can I pay?

You can pay with any of the following forms of payment:

-Visa

-Mastercard

-Paypal

-Bank Transfer

-Cash on delivery (only in Romania)

What currency can I pay?

You can pay in Euro, USD for international orders and Romanian Lei for intern orders.

Select the currency of your choice from the dropdown in the top left of the page.

When will my card be charged?

If you pay by debit card or Paypal, Noire-Swimwear will take payment at the point your order is placed on our site.

If you pay by credit card, full payment is usually taken once your order is ready for shipping, tough your bank or card issuer may reserve the order amount in your account immediately.

It is safe to use my credit card at Noire-Swimwear online store?

Your personal online security is important to us. We use SSL encryption technology to store and safely transmit your personal and credit card information through our system.

My payment has been declined. What Should I do?

Please review the following in your order submission, ensuring the it is entered correctly.

Your credit card billing address.

On The credit card number, expiry date and CCV( 3 digit number in the back).

If the above is correct, and your payment is still declined please contact your card issuer and check with them.

If if you have checked all the above, perhaps try paying with another card, use Paypal or Bank transfer.

The price has changed since a ordered? Can I get the refund?

As an online business our price change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

SHIPPING

How do I know my order has been dispatched?

Once your order has been dispatched, you will receive an email containing your tracking information to track your order.

You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Do you ship to international destinations?

Yes, we ship worldwide. Please see Shipping for complete shipping details, including where we ship, costs and shipping durations.

My order has been shipped but I still can't track it?

We currently accept only orders online.
We cannot take orders via phone, e-mail or through our social media message.

Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide are suitable shipping address for the specified delivery times.

Please note that most of the times you will receive an email or a text message from ours carriers to announce you delivery time.

If you're not in when a delivery is attempted, the carrier Will leave a card advising how to arrange a redelivery or where you can pick up your package.

How long does it take to receive my order?

For intern orders(Romania) it takes up to 3 business days.

For international orders delivery will normally take maximum 14 days after dispatch, depending on your location.

We will keep you updated with tracking info and an estimated delivery time.

You can also follow the progress in your Noire Swimwear account under “My orders”.

RETURNS & REFUNDS

Can I return the swimsuits/bikinis?

Yes, you can return the swimsuits/ bikinis in the original selling condition with all tags attached and the protective adhesive strip intact, ready to be sold as new.

Please note the swimwear must be tried on over your own garments. We do NOT accept items that have been worn, abused, altered, soiled, stained, washed or damaged in any way.

Please ensure yo avoid getting make-up, deodorant, tanning cream or other similar stains on to items when trying on. Items received in such condition will be rejected and return to the client without any exception.

I received a defective/ faulty item.

Although we strive to produce top quality products, it does happen that a defect/ fault may get through our quality Control process.

As soon as you discover a defect/ fault, please contact our customer service straight away with your order number/name , the faulty's items name and a description of the defect/ fault.

We work to correct the problem as soon as possible.

I received and incorrect item in my order.

We sincerely apologise if there was a mixup, we want to sort out any issues with incorrect items right away for you.

Please contact our customer service with the order number/ name and the incorrect items name, we'll work to rectify the error as soon as possible.

An item is missing from my order.

If an item is missing, please contact our customer service with you order number and the missing item’s name and we will resolve the issue as soon as possible.

Where do I send the returned and exchanged product?

The items should be returned to:

NOIRE SWIMWEAR

Electromagnetica Business Park

266-268 Calea Rahovei St.

C2, 1st Floor, unit 30

District 5

Bucharest, Romania

phone: 0040731413342

I have been refunded the incorrect amount.

We are terribly sorry if we made a mistake with your refund.

Please contact us at customer@noire-swimwear.com and we’ll try to rectify the problem as soon as possible.

Please note that refund may be affected by the shipping charges.

How long does it takes to process a return/refund?

Returns for refund are processed within maximum 5 business days of receipt of your return.

Returns for exchange are processed within 3 business days of receipt.

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