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Returns & Refunds

Items can be returned or exchanged within 14 business days of delivery, provided that the return conditions specified below are met.


International Package Return/Exchange Instructions:

  1. Prepare the Items:
    • Carefully fold the items, ensuring all tags remain attached.
  2. Packaging:
    • Use the original box to package the items.
    • Seal the box securely to prevent any damage during transit.
  3. Initiate the Return:
    • Use the return label found in the package at delivery.
    • Contact DHL from your area and book the pick-up according to your schedule.
  4. Confirmation:
    • Check your email regularly for updates.
    • Wait for our response via email, which will include further instructions and confirmation of receiving your return.

By following these steps, you will ensure a smooth and efficient international return/exchange process. If you have any questions, please do not hesitate to contact us at customercare@noire-swimwear.com

Romania Package Return/Exchange Instructions:

  1. Prepare the Items:
    • Begin by carefully folding the items, making sure to keep all tags securely attached.
  2. Packaging:
    • Place the items into the original box, if available, to ensure proper protection during transit.
    • Seal the package securely with strong adhesive tape to prevent any damage.
  3. Arrange for Shipping:
    • Visit the official FAN Courier returns website at https://retur.fancourier.ro/
    • Search for "Noire Swimwear" in the list of stores.
    • Follow the provided instructions on the website to initiate the return or exchange.
  4. Shipping Confirmation:
    • Once you have sent the package through FAN Courier, keep an eye on your email for updates.
    • You will receive a confirmation or tracking information through email to keep you informed about your return or exchange progress.

By following these steps, you will facilitate a straightforward return or exchange process within Romania. If you have any questions, please do not hesitate to contact us at customercare@noire-swimwear.com

Returns & Exchanges Conditions:

  1. Item Condition: Ensure that items are only tried on over your own undergarments. We cannot accept returns for items that have been worn, soiled, or show makeup marks.
  2. Return Criteria: To be eligible for a return or exchange, items must be in their original condition with the protective adhesive strip intact, unworn, undamaged, and unused. All original tags should be attached, and the item should be returned in its original packaging.
  3. Packaging and Payment: Please note that we do not accept packages for cash refunds, package exchanges, or those that are improperly packaged. When returning, avoid attaching the waybill or any labels directly to the item's original box; instead, place the box inside a protective bag.
  4. Return Policy Adherence: We kindly request that you take care when trying on your purchases and return them in the same condition as received. Items not meeting our policy will not be accepted.

Refunds Procedure:

  1. Refund Process: Once we receive and approve your return, we will initiate your refund using the original payment method, minus any shipping charges. To ensure you stay well-informed, we will send you email updates at each stage of the refund process.
  2. Exchange Process: After we receive your return, we will process a new order with the adjusted value. Once your payment is confirmed, we will promptly dispatch the products to you. If necessary, we will also refund the price difference.
  3. Bank Transfer Option: In cases where refunding through the original payment method is not feasible, we will request your bank transfer details (IBAN, Name, SWIFT) within 14 calendar days of receiving your returned package.

We appreciate your cooperation in adhering to these conditions, which help us provide a smooth and efficient returns and refunds process.

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